Information Request Optimiser

Information Request Optimiser is a low cost, user-friendly solution designed to record, track and report on requests for access to information. It enables organisations to ensure that requests are dealt with promptly, within legislation guidelines and appropriate timeframes. Freedom of Information, Environmental or any Data requests are simply recorded, monitored and managed to conclusion.

Specialist I.T. or analytical skills are not required as our comprehensive training, support and customisable help function ensures ease of use. Data access is protected with preset user levels to maintain security and confidentiality. A computer, internet connection and log-in details are all you need to use Information Request Optimiser.

Secure hosting, maintenance and solution enhancements are included. Additional hardware or system costs are eliminated, providing a measurable return on investment

Information Request Optimiser encourages best practice whilst reducing administration time and demand on resources. Reliance on ineffective paper-based systems is removed and Green initiatives are supported.

Information Request Optimiser can collect requests from members of the public via your website, Click Here for an example page.

Information Request Optimiser was first released as Freedom of Information Optimiser, the new name marks the fact the all types of request can now be processed.


Information Request Optimiser

Information Request Optimiser provides the ability to:

  • Add an optional visitor interface to your website automating the request procedure
  • Record individual requests and contact details received via any communication channel
  • Record any fee that may be charged
  • Record and monitor any request refusal
  • Start, stop and restart response timer
  • Assign actions and priorities with automated email notifications
  • Send due and overdue action notifications
  • Create, save, export and send custom reports
  • Deliver high levels of service by tracking all communication from receipt to conclusion
Information Request Optimiser Screenshots
Operating the system is simple with training, integration and technical support provided.