Information Request Optimiser is a low cost,
user-friendly solution designed to record, track and report on requests for access
to information. It enables organisations to ensure that requests are dealt with
promptly, within legislation guidelines and appropriate timeframes. Freedom of Information,
Environmental or any Data requests are simply recorded, monitored and managed to
conclusion.
Specialist I.T. or analytical skills are not required as our comprehensive training,
support and customisable help function ensures ease of use. Data access is protected
with preset user levels to maintain security and confidentiality. A computer, internet
connection and log-in details are all you need to use Information
Request Optimiser.
Secure hosting, maintenance and solution enhancements are included. Additional hardware
or system costs are eliminated, providing a measurable return on investment
Information Request Optimiser encourages best
practice whilst reducing administration time and demand on resources. Reliance on
ineffective paper-based systems is removed and Green initiatives are supported.
Information Request Optimiser can collect requests
from members of the public via your website, Click Here
for an example page.
Information Request Optimiser was first released
as Freedom of Information Optimiser, the new
name marks the fact the all types of request can now be processed.
Information Request Optimiser
Information Request Optimiser provides the ability
to:
- Add an optional visitor interface to your website automating the request procedure
- Record individual requests and contact details received via any communication channel
- Record any fee that may be charged
- Record and monitor any request refusal
- Start, stop and restart response timer
- Assign actions and priorities with automated email notifications
- Send due and overdue action notifications
- Create, save, export and send custom reports
- Deliver high levels of service by tracking all communication from receipt to conclusion