Survey Response Optimiser

Survey Response Optimiser is a user-friendly web-based tool that provides rapid, professional in-house stakeholder survey creation and feedback management, including case management facilities. It enables businesses, organisations or external partners to seek, review, report and act on feedback from a variety of stakeholders including employees or clients obtained via numerous communication mediums. The only requirement is a broadband enabled PC which eliminates the need for expensive software, consultancy, maintenance or hardware. Further cost reduction is enabled by reducing the need to engage with external marketing resources.

Survey Response Optimiser provides and enables:

  • Identification of cost reduction or improvement opportunities.
  • Clarity of how your business, operation, product or service is viewed by your target audience.
  • Professional certification support and achievement, by encouraging best practice.
  • Collection of the feedback required to meet performance indicators.
  • Valuable stakeholder and customer participation.
  • Visibility of customer experiences and views enabling maximum customer retention by understanding their needs and addressing any concerns or issues.
  • Accurate data collection, management and sharing abilities.
  • Secure storage and access to confidential information at preset user levels.
  • Actions and priority setting capability based on feedback.

Survey Response Optimiser surveys can be integrated into your website, Click Here for an example page.

Survey Response Optimiser Screenshots

Survey Manager

Allows users to:

  • Create and design bespoke professional surveys of any complexity.
  • Add, edit, activate and deactivate surveys on a website.
  • Email surveys direct to clients.
  • Identify patterns, areas of excellence or those requiring improvement.
  • Create surveys in a format ready for transmission by external email marketing applications.
  • Evaluate the effectiveness of individual surveys or campaigns.
  • View detailed analysis and individual responses.

Response Manager

Allows users to:

  • Record full customer details.
  • Save, measure, manage and report on customer feedback received via any communication channel.
  • Manage feedback with ease and efficiency.
  • Identify hidden issues, cost saving opportunities and improve efficiency.
  • Deliver high levels of service by tracking all communication from receipt to conclusion.
  • Obtain a detailed analysis of business activity.
  • Input, manage and report on performance indicator requirements.
  • Review and custom-build reports.
  • Record, view, search and report on cases.
  • Allocate actions and email a notification to the appropriate person/persons.
  • Confirmation of case or action completion.
Operating the system is simple with training, integration and technical support provided.